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Managing Interruptions During an Exam

Updated
The Credentialing Exam saves student progress when an exam is interrupted by a lost internet connection, a browser or device issue, an accidentally closed tab, a student stepping out, the end of a class period, or a fire drill. Here's how the exam handles each situation and what you can do as the administrator.

 

Note: The exam saves progress even while a student is offline. If a student loses internet mid-exam, their answers are saved on their device and sync automatically when their connection returns. In most cases, you don't need to do anything.

Lost Connections, Browser or Device Issues, and Closed Exams

In most cases, the student can reopen the exam and continue where they left off once they're back online. If they can't get back in or their attempt appears stuck:

  1. Open Progress and Evaluation for the exam.

  2. In the student's row, click the three-dot Actions menu and select Extend Time if they lost testing time. If they need a new start window, reopen the assessment instead (see "When a Student or Class Needs to Leave the Room").

When a Student or Class Needs to Leave the Room

If a student steps away mid-exam—or the whole class needs to pause—you can reopen the assessment for one student or the entire class when they're ready to resume.

  1. For one student, open the Actions menu in their row. For the whole class, click Reopen Assessment at the top of the Assessment panel.

  2. Confirm the prompt. Reopening gives students a new start window and doesn't interrupt students who are already testing.

    Reopen Assessment confirmation prompt.

Tip: If students need more time rather than a full reopen, use Extend Time instead, for one student or for all active learners. See "Adjusting Exam Timing."

Fire Drills and Other Building-Wide Interruptions

Treat a fire drill like any other paused exam. Students' progress is saved, and once you're back in the room, you can reopen the assessment for the whole class or extend time for everyone currently testing.

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